Wellness Concierge and Customer Experience Team
Independent Contractor • Columbus
Do you love creating welcoming, memorable experiences for guests in a wellness-focused environment? At Solterra Wellness Club, we’re seeking Wellness Concierges to be the first point of connection for our members — curating a warm, professional atmosphere that makes every client feel seen, supported, and excited to return.
Think of this as part host, part guide, part problem-solver — the heart of the Solterra member experience.
Compensation & Benefits
Compensation & Benefits
- Hourly Pay: $18–$22 based on experience.
- Membership Perks: Discounts on classes, retail, and wellness services.
- Employee Perks: Special discounts on classes, treatments, spa services, and beverages.
- Growth Opportunities: Be part of a founding team with potential to grow into leadership roles
Responsibilities
- Welcome members and guests with warmth and professionalism.
- Manage scheduling, check-ins, and studio communications.
- Support instructors and wellness providers with smooth class transitions.
- Refresh wellness areas (lounges, locker rooms, beverage stations, retail displays) throughout the day.
- Support coffee and juice bar purchases (order-taking primarily through app & kiosk, light preparation, and restocking).
- Assist with other studio and wellness center tasks as needed to ensure smooth operations.
- Maintain a tidy, calming front-of-house environment.
- Share updates on services, membership options, and upcoming events.
- Embody the Solterra culture of hospitality and care.
Qualifications
- Exceptional interpersonal and communication skills.
- Prior experience in hospitality, customer service, or wellness environments a plus.
- Comfort using scheduling software and digital tools (training provided).
- Ability to multi-task and maintain calm in a dynamic setting.
- A passion for health, wellness, and community.
Location: Polaris, OH (Galaxy at Polaris)
Target Opening: January 2026
Target Opening: January 2026
Compensation: $18.00 - $22.00 per hour
Solterra Wellness Club is a sanctuary for whole-body well-being, blending modern fitness with restorative wellness experiences. Opening January 2026 at The Galaxy in Polaris, our boutique club offers group Pilates and yoga, infrared saunas, heated ceramic loungers, and an upscale juice and coffee bar. Members enjoy thoughtfully designed spaces, advanced equipment, and a community built around balance, strength, and renewal. Whether your goal is to move, restore, or simply reset, Solterra provides a stellar destination for mind, body, and spirit.
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